Help an animal in need
If you鈥檙e worried about an animal, you鈥檙e in the right place.
Rescuing animal victims of cruelty and neglect is a job that no other charity does - so our specially trained team will always prioritise it. But we care about all animals - and know you do too.
Tell us about the animal and we鈥檒l guide you to the best and quickest way of getting them the help they need.
For advice on how to move an animal, the . When moving an animal, make sure you don't make any injuries worse. Stay calm, reassure them and make sure they are safe before moving them. You could use a blanket, towel or board to help support and carry the pet.
">British Sign Language support
If you require additional support we offer an to help you report cruelty and neglect
">If they are trapped and it would be unsafe for you to help or it would require specialist tools, please call us on 0300 123 8960.
British Sign Language support
If you require additional support we offer an to help you report cruelty and neglect
">Thank you for caring about this dog.
">If you are in need of more advice, please call us on 0300 123 8960. Please be aware our rescue teams are busy helping animal victims of cruelty and neglect, therefore we may not be able to send an officer to help you.
">If you're concerned about a tethered horse because it looks like they鈥檙e in poor condition please ring 0300 123 8960.
British Sign Language support
If you require additional support we offer an to help you report cruelty and neglect
">British Sign Language support
If you require additional support we offer an to help you report cruelty and neglect
">Injured wildlife needs you
More often than not, the quickest and best way to help a small bird or animal is to take it to your nearest vet. This will free up our rescuers to get to the animals at risk of cruelty and neglect who need us most.
Your questions
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Animal cruelty is where a person is deliberately causing an animal to suffer, for example by physically harming them. Neglect is where a person is causing an animal to suffer by not providing everything they need to be well. For example they鈥檙e not giving the animal the food, water or vet treatment they need. They might be keeping the animal in a small cage or leaving them alone for too long. People don鈥檛 always mean to neglect animals, they sometimes don鈥檛 understand what they need.
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Before you contact us to report cruelty or neglect, please make a note of the following:
- Your name, address and telephone number for our records. Don't worry, we'll treat your personal information in confidence and won鈥檛 share it with anybody unless we鈥檙e authorised to do so by law. For more information, please see our privacy policy
- The date, time and location/address of the incident. You can also use what3words to let us know the location. This app is free to download for both iOS and Android devices, and also works offline. You can also use it via the online map at what3words.com.
- A description of the animal's environment and bodily condition. This will help us to assess the situation and the animal's welfare.
- If known, the name(s) and address(es) of the person(s) involved.
- The names and addresses of any witnesses.
- The registration number and description of any vehicle involved.
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We value your call and want to do everything in our power to help animals. Due to the high number of calls 鈥� and our unique skills as a charity 鈥� we have to prioritise all calls about cruelty, neglect or injured animals. We then assess their severity and urgency.
Depending on this prioritisation, we may send an 快活影院inspector or animal rescue officer to the incident. We also work with specialist partner charities to attend some incidents.
Sometimes the best thing to help an animal quickly is for us to refer incidents to other specialist organisations or to help the public to help animals themselves.
We cannot accept calls from withheld phone numbers. If you need to contact us and your phone is set up to withhold your number, most phones can be made to temporarily show your number by dialling 1470, then our number 0300 1234 999. If you are calling from the emergency services, we maintain a different phone line for you to call us directly - please contact your control room for details. -
You can for help contacting us if you're deaf, hard of hearing or speech-impaired.
Download the app onto your smartphone, tablet, or computer from:
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As a veterinary surgeon, your first responsibility is to protect the health and welfare of the animals under your care. If you have any concerns that an animal鈥檚 owner or keeper is harming them or is likely to do so, either deliberately or by neglect, that animal鈥檚 welfare must come first. Please contact us if you believe an animal鈥檚 owner or keeper is harming them, being sure to take due consideration of other professional responsibilities.
Please note that this advice is produced by the 快活影院and applies to England and Wales. The same RCVS rules apply to vets Scotland but the animal welfare laws are different and you should consult the SSPCA for advice if required.
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If an alleged offence has been committed, our officers will carry out a full and thorough investigation. Read our frequently asked questions about investigations to find out more.
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We ask people to take action to help small sick or injured wild animals themselves, rather than waiting for the RSPCA. That鈥檚 because it鈥檚 the quickest way for thousands of wild animals to get the urgent help they need. Every time a kind member of the public helps a wild animal, it frees up our specialist rescuers to reach animals suffering from cruelty and neglect. We really appreciate it.
If you鈥檙e not able to help a sick, injured or trapped wild animal safely yourself and are sure you need our specialist skills, please use the information at the top of this page to get in touch. We will do whatever we can to help.